We provide warranty to some of our products. Customer who purchased our product from Deutschmacht official site enjoy this product warranty programme.
Warranty period valid and start automatically upon product purchased date.
For example, if you purchase the product on Sep 1, 2017, and the product entitle to 1-year warranty, the warranty period end on Aug 31, 2018.
(Adult/ Children/ Clip On)
*Product warranty may vary between different products, please check the product detail page for exact warranty period
If you find any damages on the product (with or without warranty) upon receival, please fill in and submit the Return & Refund form within 7 calendar days (7 calendar dates start counting from product receival date, e.g. if the third party courier system show you received the parcel on Oct 1, you should submit the form before Oct 7 ), our customer service team will contact you as soon as possible.
Please note we will not accept any return or refund to the product that is not entitle to the warranty programme after 7 calendar days upon receival.
This warranty programme do not apply to the following situation:
Terms and conditions:
If you have any questions regarding the above, please contact our customer service team.